If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
The Snap Wrap original is a monster of a bouldering pad measuring in at 150x120 x15cm and features a unique construction for outstanding performance.
The PU foam inside is separated into 24 individual cells, each measuring 30x25x12cm. Each foam cell is enveloped in a taffeta wrap which is lightly pierced. A small fall will cause the air to be driven out through these holes,but not so with a higher fall! In this case the air is retained by the Wrap because the speed of the impact is higher and the air has not sufficient time to be evacuated. The net result is to have a firmer pad for a higher impact fall. Simple but so effective!
The Wrap has an new updated harness and waist strap for an improved comfortable carry and a reinforcement in 'ballistic' polyester (1680 deniers) goes all the way round the pad for added durability.
This pad is a one piece taco style mat which eliminates the possibility of falling on the hinge section of a folding pad and injuring an ankle.
- Dimensions: Open 150x120x15cm, Closed 120x70x45cm
- Weight: 12.5kg