If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
All-round performance climbing shoe and best seller.
The Masai is a well loved and classic climbing shoe with those looking for one shoe to cover all bases. It’s well balanced features mean that it is suitable for all kinds of climbing or rock types and with careful sizing can deliver solid climbing performance whilst maintaining relative comfort. The Masai is flat lasted but with an asymmetrical toe profile and tensioned heel, it excels on technical face climbs but is great for friction based slab climbing and also powerful enough for steep and overhanging terrain.
The uppers are made from a non stretch synthetic material to maintain the fit and lined with cotton to aid breathability and comfort. The fit is of a medium width and the shoes have an extensive lacing system which accommodates a wide range of foot types, working well even on low volume and narrow feet.
4mm of Vibram XS Edge Rubber delivers superior edging ability and an optimal balance of performance and durability.
- Material: Microfiber
- Colour: Yellow and White
- Fastener: Lace-Up
- Lining: TXT treated cotton
- Insole: TST multi-layer strech tex
- Midsole: 2D PLT 10
- Outsole: Vibram XS Grip 4mm.
- Weight: 340 grs.