If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
When your project is so steep that it always casts a shadow, that’s when you bust out these secret weapons.
Built for overhanging sport routes and hard bouldering, the Shadow features an aggressive, downturned last with Black Diamond's sticky Fuse rubber that’s molded - inspired by the way they forge their carabiners - and not cut from one sheet of rubber. This is their engineered solution to optimize rubber and rands for weight, consistency and comfort.
The Shadow features a stretch resistant microfiber upper, and the shoe's vamp features an innovative combination of printed and molded high friction rubber. The molded rubber is strategically placed in high-use areas, while the printed rubber minimizes bulk, and in combination, these rubbers provide better top of foot dexterity and purchase when toe-hooking. The tongue is made from their Engineered Knit Technology, which is exceptionally breathable and increases mobility and comfort. With a minimalist midsole, the Shadow is ultra-sensitive and allows you to pull in on steep terrain.
- Agressive, downturned last for steep routes and bouldering
- 4.3mm Fuse rubber is printed and molded for superior grip, optimal consistency, and performance
- Engineered Knit Technology tongue provides exceptional breathability and comfort
- Minimalist midsole for extra sensitivity on steep terrain
- A combination of printed and molded high friction rubber maximizes durability, dexterity and grip for toe-hooking
- Velcro strap for fit adjustability