If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
The Scarpa Instinct VS builds on the success of the popular instinct slipper with a firmer and more technical finish making them a technical performance shoe with a broad range of uses.
The Lorica upper is built around the down-turned toe last of the Instinct family ensuring precise toe placements with high levels of feedback. Vibram XS-Edge rubber ensures that your feet will stay planted on the smallest of edges and stiffens up the toe increasing responsiveness. Bi-Tension technology intimately connects the toe and the heel of the boot helping to increase overall performance which is guaranteed to last.
The Velcro strap keeps the heel of the shoe firmly secured to your foot even on the most demanding heel-hooks with the new toe rand design providing durable performance on toe-hooks.
Material: Synthetic Micro Suede
Last: Scarpa FV
Fastener: Single Velcro Closure
Sole: Vibram XS Edge 3mm
Weight: 230g approximately