If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
The lightweight Black Diamond ATC Pilot represents an advance in technology for the world of assisted braking devices. Providing an added level of security to your belay, the ATC Pilot threads similarly to other tubular belay devices and accommodates ropes from 8.7-10.5mm. The durable steel braking surface has no moving parts, and the smooth and secure control allows for gradual lowering. With an easy rope payout, the ATC Pilot makes single-pitch projecting burns less tiring for the belayer and more secure for the climber.
- Accommodates ropes from 8.7-10.5mm
- Provides an added level of security to single pitch belays
- Smooth rope payout
- Controlled lowering
- Steel construction
- Ergonomic, non-slip surface
- Single rope use
- Weight : 92 g (3.25 oz)