Newcastle Climbing Centre
If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
Event tickets are non-refundable but transferable should the event be rescheduled as a result of any updated government restrictions.
Typically orders will be processed within 5 working days via Royal Mail or an alternative courier service, you will be notified when your order has been dispatched. Should you need to get in touch please email us at email@example.com or fill out the form on our contact page.
Our gift vouchers make the perfect present and can be redeemed at Newcastle Climbing Centre for courses or at our specialised gear shop (in store only).
Gift vouchers are posted out via Royal Mail 1st class - p&p £1.00 extra.
Please contact us directly if you have any questions, you can also add any comments to your purchase in the comments box check out.
Your gift vouchers will be valid for 12 months from issue date and don’t worry - if we have to close for another lockdown, we will extend the period of your voucher.
*Please note that gift vouchers are non-refundable and can not be used for online bookings*