If for whatever reason you would like to return an item for an exchange or return you can do so within 30 calendar days of arrival, providing the goods reach us in a condition suitable to be sold as new. If the item being returned is faulty or simply not the item ordered you will be reimbursed for the delivery costs.
Please be aware that under no circumstances are we unable to accept returns of any item of safety equipment, unless deemed to be faulty.
For non-faulty goods we ask that you please notify us that you would like a return within 14 days, after which we must be in receipt of the goods within a further 14 days.
All returned goods must be unused, have the original packing and accompanied by the original invoice or delivery note.
The card used for the purchase of goods will be credited with the original purchase amount less any delivery and handling fee where appropriate. This does not affect your statutory rights as a consumer.
State of return
Returned goods must reach us in original and undamaged packaging, we recommend the use of additional packaging materials and recorded delivery, as failure to return goods in a saleable condition could result in your return being rejected.
Returning safety equipment
Due to the nature of safety equipment being unsuitable for resale we are unable to accept returns unless the goods are deemed to be faulty.
Returning faulty Items
If you receive any goods deemed to be faulty, at the manufacturer's discretion you will be offered an exchange, a refund or repair. Used items may require an inspection from the manufacturer to establish whether the fault is deemed to be covered under warranty.
Please contact us first by email, we may ask you to supply us with a photograph of the item.
A superbly designed performance rockshoe with well balanced features.
The Tenaya Iati is manufactured in a combination of natural and synthetic leather to join the advantages of both materials, allowing for stretch and comfort in some areas whilst maintaining structure and precision elsewhere.
As with other Tenaya models, the IATI features SXRDynamics, a moving tightening system incorporating design elements in the sole and structure of the shoe with patented Draxtor - a fast, efficient and precise lacing system.
Overall the shoe has a softer feel and excels at bouldering, sport climbing and indoors but with enough structure and power to perform well on edges and pockets. The sole is made from Vibram XS grip which gives it great friction and durability. The fit is slightly asymmetric with a gentle downturn and the lacing system can accommodate a wide range of foot shapes, working especially well for those with a mid to narrow width.
- Material: Microfiber & Leather
- Colour: Red and Yellow
- Fastener: Velcro, Draxtor® PATENT System
- Tongue: Lycra bidirectional with two layers
- Lining: Cotton with TXT treatment
- Midsole: Double midsole GI 1.8 + TST 150
- Insole: 2D multi-layer strech tex
- Outsole: Vibram XS Grip 3.5 mm.
- Weight: 340 grams approx.