Frequently Asked Questions

Do you deliver overseas?

Unfortunately at the present time, no, we do not ship overseas.

How secure are purchases made via your website?

The Rockworks Store uses the latest encryption techniques and secure server technology via the Sage Pay Payment Gateway service to ensure that all transactions are effected with maximum security.

What are the main considerations when buying rock shoes?

The most important consideration is 'fit' - a well fitting shoe of the correct size will nearly always out perform a poorly fitting shoe no matter what its specification or intended performance bracket. Obtaining the correct fit is not always straightforward however - the first factors that come into play are - are you purchasing your first pair of shoes? Are you progressing with your climbing and looking for more performance? Or do you require the latest high spec performance shoe ? These questions help to at least narrow down your choices to a suitable range of shoes. The next step involves trying at least three different models on ( preferably more) - from at least two different manufacturers - it will be necessary to try probably three sizes in each model to establish the correct fit.

As a rule it is not essential to have ridiculously tight fitting shoes - this fit element can be broadly broken down into three types : toes flat and just touching the end of the shoe, toes slightly bent and in contact with the end of the shoe or toes fairly well bent and hard up against the end of the shoe. Probably the ideal fit scenario is - toes slightly bent in contact with the end of the shoe. That is to say - when the shoes are broken in and stretched (if they will/are likely to stretch) Further complicating factors are that rock shoes vary greatly in size between manufacturers and models from the same manufacturer and they stretch at different rates depending on the material they are constructed of or whether they are lined or not.

All that said then - it is best to get advice and spend some time establishing a correct / good fit - hard to do over the internet!! We only recommend buying over the net if you are sure of your model and size ( ie. replacing boots of known size etc) - still no guarantee of fit !

What are the main differences in belay devices available on Rockworks Climbing ?

There are a great many belay devices on the market and to the uninitiated it may be difficult to decide which one or type to buy. Probably the best way to tackle the decision making process is to break things down into a few basic groupings. To help this it would be best to identify what type of climbing you do or plan to do.

If all your climbing is at an indoor wall and / or sport climbing (two situations where you would normally use single ropes and not be carrying your belay device up a route with you) then a device like the Petzl Grigri or Edelrid Eddy could provide a practical ‘auto locking’ solution – both handle single ropes only and have auto locking function – though both require correct usage to work safely. These two devices are popular choices (though quite expensive) – the simpler belay ‘plate’ type devices are also very effective and can offer a more affordable solution - though of course (most) do not have self locking functionality and require an attentive well trained belayer (a prerequisite for safe enjoyable climbing) These devices are available in versions that can handle one ‘single’ rope or (more commonly) double ropes and single ropes.

If you also (or exclusively) climb outdoors single and / or multi pitch traditional climbing it is more likely that you will be using double ropes and the possibility of needing to abseil using your belay device is more likely – couple this with the need to carry the device up the route with you means that it has to be light weight and compact. Belay devices like Black Diamonds ATC, the DMM Bug and more traditionally designed Zero G ZBD all meet these requirements. If however a little more ‘grab’ or control is required (people new to climbing or possibly where there is some significant differential in the weight’s of belayer and leader) then devices with ‘grooved friction channels’ – designed to channel and constrict the rope a little will be more effective – the Black Diamond ATC –XP, Camp Lotus and Zero G wedge G are examples.

For very long multi pitch routes, mountaineering and in guiding situations the need to move as quickly as possible can be essential – some times there is a need to bring two seconds up simultaneously – often coupled with ‘direct belaying’ practices – here a device like the Petzl Reverso 3 provides this functionality where in ‘guide’ mode it will self lock. This device will also work very well in ‘standard’ mode where it behaves very like an ATC –XP or Lotus.

This is only a guide to the main types of belay devices and is not meant to be comprehensive. One thing is certain – there is no substitute for proper training and on going ‘attentiveness’ when it comes to belaying.

What are your delivery charges ?

For orders over £100.00 In value goods will be delivered free of charge to UK mainland addresses only. All orders of £100.00 or below will be charged £6.00 delivery.

Typically orders should arrive within 3 to 5 (working) days via Royal Mail, Parcel Force, or an alterntaive courier. We undertake to keep you informed of variations to the stated delivery times.